Pet Care is so important to all of us, that we want you to be 100% satisfied that this plan meets your pet needs. We provide a 30 day 100% refund upon written request to [email protected] or 844-750-5927. If that refund request is not submitted by the 30th, we will also extend this another 10 day to the following month. If for any reason we collect a second payment, we will refund this amount as well.